How to track external booking platform redirects
Track bookings from external platforms like Booking.com when you can't control the confirmation page.
Some booking platforms (Booking.com, Treatwell, Fresha, etc.) don't let you set a custom confirmation redirect. Here are two ways to handle that.
Option A: Redirect through your own site
- 1Create a page on your site (e.g. yourwebsite.com/book-now) with a button or link to the external booking platform.
- 2Install the Lead Recorder snippet on this page so it captures the visitor's traffic source before they leave.
- 3Create a thank you page on your site (yourwebsite.com/thank-you).
- 4Include a link to your thank you page in your booking confirmation email so clients visit it after booking.
Lead Recorder stores the traffic source in the visitor's browser. It can only log the lead automatically if the visitor returns to your thank you page in the same browser session.
Option B: Log manually
When automatic tracking isn't possible, log the lead manually. Open the dashboard, click Add Lead, and enter the details. This keeps all your leads in one place regardless of where the booking came from.
Tip: Check with the booking platform's support team whether they offer a confirmation redirect URL or webhook. Some platforms offer this as a less visible setting.